Billie and I had a really bad experience with The Brick recently. I wrote the regional VP of The Brick about it a few days ago, but I haven't received a response. Instead of retyping everything, I'll just copy portions of the original message I sent. Sorry for the wall of text:

I bought a 5-piece dinette set from The Brick and had it delivered to my home on March 10th. Upon unpacking, I noticed two of the chairs had significant damage to their backs, so I called the store and they had two replacement chairs delivered to me later in the week. I understand things like this happen from time to time, so it didn't bother me too much.

When I unpacked the replacement chairs, I assembled them both and noticed one of them had a leg that was about half an inch shorter than the others. As a result, you can imagine the chair was unreasonably wobbly. For a second time, I called the store and arranged to have another replacement chair delivered to me.

The replacement chair arrived a couple days later and I unpacked it. Immediately, I noticed the base of the chair was completely cracked. Not just a little fracture, the wood was broken in half. Frustrated now, I called the store a third time to have yet another replacement chair sent to me. This time, I was told that I had to wait significantly longer to receive a replacement, so I decided to drive to the warehouse myself to pick up the replacement. I explained to them that this was the 4th chair that I was returning, and I requested that the chair be assembled at the warehouse by somebody in the staff. I wasn't about to drive home with yet another broken or faulty chair. The man I spoke with (whom I forget the name of) insisted that nobody at the warehouse was able to assemble the chair for me. I politely explained the story to him, how this was the 4th chair I was returning, how it was an incredibly frustrating experience, but he still refused to help. I get it, policy is policy, right? The warehouse staff isn't supposed to assemble furniture, not even a single measly chair, so I was out of luck. Maybe they just didn't have a screwdriver hanging around. Defeated, I looked over the chair the best I could, didn't notice any obvious damage, and drove home with it in my back seat.

I neatly laid out the individual parts of the chair on the floor. Everything seemed to be there. I had all the proper screws, nuts and bolts. Time to assemble. Wait... What's this? Why won't this leg fit properly to the base? OH! It's because the warehouse staff gave me TWO LEFT LEGS.

Again, I called The Brick and explained the situation to them. This time I had them deliver a chair to the store and had them unpack and assemble it for me. A couple days later I was able to go to the store and pick it up.

I had to return five chairs. Five chairs from a dinette set that comes with four. That is worse than Ikea, the company that is known for selling the most mass produced cheap furniture. Something is seriously wrong there, and during the entire experience, I never heard a single "we're sorry" from anybody at the Brick. Even the regional VP who I wrote personally hasn't been able to get back to me.

If you're in the market for new furniture in the future, don't buy from The Brick.

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